Terms and Conditions

1. Service Description

Brinko AI provides AI-assisted call answering, dispatch workflow automation, technician notifications, and service request routing for service businesses.

2. Business Account Responsibility

Customer companies are responsible for:

• Providing accurate technician account details, schedules, service zones, services, and availability information for operational setup.
• Understanding that providing technician account details does not subscribe the technician to SMS messaging.
• Maintaining accurate account and service configuration information.

3. Technician Notifications

A service business may provide technician account details for operational setup, but this does not subscribe the technician to SMS. SMS messaging is activated only after the technician personally texts START to +13058719962.

No operational SMS is sent to a technician before keyword opt-in.

Brinko AI operational dispatch and job status SMS alerts are an informational, non-marketing messaging program. After personally opting in by texting START to +13058719962, technicians may receive service request alerts, secure job status links, scheduling updates, and requests to accept, decline, update, or complete jobs. Message frequency may vary based on job activity. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help or contact sales@brinkoai.com. Consent is not a condition of purchase.

Brinko AI does not send marketing or promotional messages through this SMS program.

Opting out may prevent delivery of future SMS dispatch alerts.

4. Acceptable Use

You may not use the service for illegal, abusive, fraudulent, harassing, deceptive, or unauthorized purposes. The service may not be used for spam or unauthorized marketing. Brinko AI is not a replacement for 911 or public emergency services.

5. No Guarantee

Brinko AI helps route and manage service requests but does not guarantee technician availability, response time, job acceptance, job completion, or service outcome. Customer businesses remain responsible for field operations, technician management, safety, and service delivery.

6. Third-Party Services

The service may rely on Telnyx, OpenAI, Supabase, hosting providers, telecommunications carriers, and other service providers. Availability and performance may depend on those third-party services.

7. Fees and Billing

Fees are governed by the applicable service order, subscription, proposal, or agreement. Carrier messaging and data rates may apply.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Brinko AI and Villa Oculta LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from or related to use of the service.

9. Changes

These Terms may be updated from time to time. The “Last updated” date identifies the most recent revision. Continued use of the service after an update constitutes acceptance of the revised Terms to the extent permitted by law.

10. Contact

Villa Oculta LLC, operator of Brinko AI
Email: sales@brinkoai.com